Frequently Asked Questions
1) What makes Kaffeia Origins different?
For Kaffeia Origins, coffee isn't just a beverage, it's a ritual. A pause for reflection, and a reason to connect with others. We source premium single-origin coffees, select them on the farm, and roast them in small batches for maximum freshness. Each bag is freshly roasted so your coffee tells its story in its fullest expression. Each cup reflects who we are. Get to know us.
2) Where do your coffee beans come from?
From carefully selected farms in renowned regions such as Tanzania, Kenya, Ethiopia, Brazil, Guatemala, Bali, and Honduras. We partner with producers committed to quality and responsible practices.
3) How do I choose the right coffee for my taste?
Prefer gentle, balanced cups? Try Central America. Want bright, fruity notes? Explore Africa. Craving chocolatey, spiced tones? Latin America delivers. Each product page includes tasting notes to guide you—or start a subscription for curated picks. Discover our coffees.
4) Do you offer whole bean and ground coffee?
Yes. Choose whole bean for maximum freshness at home, or select a grind size tailored to your brew method.
5) Do you ship across the United States?
Yes—we offer free shipping to all U.S. states via USPS.
6) How long will my order take to arrive?
All orders are roast-to-order and hand-packed for maximum freshness.
• Whole-bean ships the same day it’s roasted.
• Ground coffee ships the day after roasting to protect freshness.
Roast & prep may take 1–5 business days. Once shipped, USPS ground delivery typically takes 1–5 business days, depending on your location.
7) What are the shipping costs?
Shipping is free throughout the U.S. If you need delivery outside the U.S., email info@kaffeiaorigins.com and we’ll explore options.
8) What is your returns and refunds policy?
Because coffee is perishable, we can’t accept returns or exchanges on coffee or other fresh items unless the product arrived damaged, defective, or incorrect—if so, we’ll replace it at no cost or refund you.
Non-perishables (brewing gear, accessories, merch) are returnable within 14 days if unused and in original packaging. Not returnable: customized items, gift cards, and sale items. Questions? info@kaffeiaorigins.com.
9) How does the coffee subscription work?
Choose your cadence—weekly, biweekly, or monthly—and enjoy an ongoing discount based on frequency (12%, 10%, or 7% respectively). Pick the coffee, quantity, and format so you never run out.
10) Can I pause or cancel my subscription anytime?
Each plan has a short initial commitment: 4 orders (weekly), 3 orders (biweekly), or 2 orders (monthly). After completing that minimum, you can pause, change, or cancel anytime from your account—no extra fees.
11) How do I sign up for the Kaffeia Origins newsletter?
Use the signup form in our footer. Enter your email and confirm—done.
12) What are the benefits of joining the newsletter?
Early access to new releases, exclusive offers, and easy brew tips—plus subscriber-only promos. Join the newsletter.
13) What’s the best way to brew your coffee?
It depends on what you enjoy. French press = body and texture. V60/pour-over = clarity and sweetness. Espresso = intensity and crema. Explore our step-by-step guides. Read our brew guides.
14) Do you have guides for beginner baristas?
es—clear, friendly tutorials to build confidence from day one. Start learning on our blog.